Service Advocate III

Job Summary

Providing exceptional customer service, the full-time remote Service Advocate III will assist state members with benefit and claim inquiries, educate them on self-service tools, and resolve issues to enhance customer satisfaction.

Key responsibilities:

• Respond to benefit and claim-related inquiries from state members via telephone and in writing
• Utilize the Florida Blue Call Strategy to ensure outstanding customer service and follow up on issues for resolution
• Research and adjudicate claims while providing education on the company's products and services

Required qualifications:

• 0-1 year of related work experience or equivalent combination of experience and education
• High school diploma or GED
• Ability to resolve customer inquiries using problem-solving and decision-making skills
• Demonstrated empathy and compassion with strong listening and communication skills