Service Analyst II

Job Summary

A company is looking for a Service Analyst II to monitor, troubleshoot, and resolve infrastructure incidents within their technology ecosystem.

Key Responsibilities

• Lead monitoring, troubleshooting, and resolution of infrastructure incidents across the enterprise technology ecosystem
• Serve as the primary technical escalation point for complex incidents and lead incident response during critical outages
• Coach and mentor junior analysts while driving knowledge sharing and documentation within the team

Required Qualifications

• Proficiency in UNIX, Storage, and Backup environments
• Experience with Windows, Nutanix, Azure, and AWS platforms
• Technical expertise in incident management and service delivery optimization
• Ability to collaborate with Digital Product Teams and other service teams
• Experience in coaching and mentoring team members