Service Assurance Technician

Job Summary

A company is looking for a Service Assurance Technician III to manage, repair, and service UCaaS, voice network switching, and data transport equipment.

Key Responsibilities:

• Follow Standard Operating Procedures (SOP) and participate in the weekly On-Call Cycle
• Repair, program, and maintain voice/data/transport equipment and hosted services remotely
• Act as a liaison between customers and internal contacts to ensure customer satisfaction

Required Qualifications:

• Proficiency in two or more technical disciplines (VoIP/SIP, UCaaS, Firewalls, Data, and Transport)
• Experience with Metaswitch and understanding of UCaaS solutions
• Familiarity with Fortinet or Palo Alto firewalls, Cisco Meraki, and Cisco routers
• Basic understanding of VoIP protocols, network QoS, IP routing, and Ethernet switching
• Relevant job experience or equivalent education is preferred