Service Center Analyst

Job Summary

A company is looking for a Service Center Analyst to provide technical support and manage service requests.

Key Responsibilities

• Resolve incidents and service requests within SLAs and escalate complex issues as needed
• Take ownership of tickets, providing technical support for desktops, mobile devices, and networks
• Assist users with access issues and deliver excellent customer service by managing ticket progress

Required Qualifications

• Experience in incident/request management and service desk support
• Proficiency with ticket management systems, preferably ServiceNow
• Background in providing technology support in a customer service role
• Familiarity with medically related environments and Microsoft Office applications
• Preferred certifications include ITIL Foundation, HDI Support Center Analyst, A+, and Network+