Service Center Analyst
Job Summary
Providing advanced IT support for clinical and administrative users, the full-time Service Center Analyst will ensure high availability of radiology systems, diagnose complex issues, and manage escalated incidents in a remote environment.
Key responsibilities
- Diagnose and resolve hardware, software, network, and clinical application issues across devices and peripherals
- Triage and manage high-priority incidents, collaborating with cross-functional IT teams as needed
- Document and manage incidents in ServiceNow, communicating updates and contributing to process improvements
Required qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field preferred, or equivalent experience
- 5+ years of experience in healthcare IT, including hardware and network support
- Experience supporting voice dictation systems such as PowerScribe or Fluency
- Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow
- Strong critical thinking and customer service skills
Complete Job Description
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