Service Center Analyst with HDI Certification

Job Summary

A company is looking for a Service Center Analyst to provide remote customer support for Federal Government systems and applications.

Key Responsibilities

• Handle incoming phone and electronic requests from customers
• Create, track, and resolve Human Resources application incidents and service requests
• Fulfill customer requests in a timely manner to meet Service Level Agreements (SLAs)

Required Qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• Must reside within an hour's commute of Washington, D.C. or Denver, CO
• Minimum of 2 years in customer service, preferably in a service desk or call center environment
• HDI Analyst Certification required within 90 business days of hire
• Experience with ticketing applications (Jira, ServiceNow, etc.) preferred