Service Center Manager

Job Summary

A company is looking for a Manager, Service Center, MFLC.

Key Responsibilities

• Manage the MFLC Service Center staff and respond to inquiries from field and program management office staff
• Implement business processes for new and amended client requirements and provide training to field staff
• Coordinate with cross-functional teams to enhance platforms and oversee the inventory tracking system for government property

Required Qualifications

• Bachelor's degree in a technical field or business administration, or equivalent combination of education and work experience
• 5+ years of project management experience and 2+ years in help desk or resolving technical issues
• 2+ years of management or leadership experience
• Knowledge of call center operations and technical operating systems
• Basic statistical and analytical skills, along with proficiency in Microsoft Office tools