Service Center Manager

Job Summary

Leading a multi-functional team, the full-time remote Service Center Manager will oversee daily operations, ensure service quality, and manage departmental budgets while fostering collaboration and productivity across the organization.

Key responsibilities

• Plans and evaluates day-to-day operations of the service center, ensuring productivity and service quality standards are met
• Supervises and develops team members, providing coaching and facilitating performance evaluations
• Participates in strategic planning and project development, aligning departmental goals with organizational objectives

Required qualifications

• Bachelor's degree in insurance, business, or a related field, or equivalent experience
• Seven years of progressive experience in a service center environment, with three years in a leadership role
• Experience in workers' compensation insurance is preferred
• Continuous learning and certification progress are highly encouraged
• Bilingual skills are preferred