Service Center Operations Leader

Job Summary

A company is looking for a Service Center Operations Leader to manage and coordinate service delivery in hazard outsourcing at a remote service center.

Key Responsibilities

• Develop and administer operating budgets, ensuring compliance with financial objectives
• Lead hiring processes and develop training programs to enhance team performance and client relations
• Manage client implementation tasks and maintain effective communication with multiple clients

Required Qualifications

• Three years of management experience, preferably in workflow or call center management
• Knowledge of human resource policies and procedures
• General understanding of mortgage servicing and regulatory compliance
• Business and financial knowledge related to budgeting and operating a remote service center
• Bachelor's degree in Business or equivalent work experience preferred