Service Center Operations Leader

Job Summary

Managing the delivery of services in hazard outsourcing, the full-time remote Service Center Operations Leader will oversee client relations, lead multiple teams, and ensure efficient operations while developing and implementing policies and training programs.

Key responsibilities

• Develops and administers operating budgets and formulates policies for areas of responsibility
• Manages hiring processes, evaluates performance standards, and oversees training programs for staff
• Acts as a liaison for multiple clients, fostering strong relationships and ensuring effective communication

Required qualifications

• Minimum of 2 years (Level II) or 3 years (Level III) experience leading exempt level employees in a multi-team operation
• General knowledge of mortgage servicing and compliance procedures, including property insurance products
• Working knowledge of legacy servicing systems such as Alltel or MortgageServ
• Overall business and financial knowledge related to budgeting and operating a remote service center
• Bachelor's degree in Business or equivalent work experience preferred