Service Center Representative

Job Summary

Seeking a motivated individual, the part-time Service Center Representative will provide exceptional customer service remotely, addressing participant inquiries related to employee benefits, including 401(k) and COBRA Plans, during scheduled hours of 10:00am-2:00pm EST, Monday through Friday.

Key responsibilities:

• Respond to client inquiries via telephone and electronic tools across multiple lines of business
• Utilize problem-solving skills to assist participants, applying knowledge of industry standards and internal processes
• Act as a liaison between participants and internal departments, fostering relationships to enhance service quality

Required qualifications:

• Customer-facing experience in a service role
• Strong interest in learning about the financial services industry
• Ability to work collaboratively within a team environment
• Willingness to accept and apply feedback for personal and professional growth
• Quick learning capability with multitasking skills in a digital environment