Service Center Representative

Job Summary

A company is looking for a Service Center Representative to support their financial client.

Key Responsibilities

• Research information to address client queries and escalate priority issues
• Complete assigned call-backs and provide accurate client work orders
• Monitor productivity metrics and suggest process improvements

Required Qualifications

• High school diploma or equivalent
• 1+ years of experience in a customer service environment, preferably in a call center
• Proficiency in Microsoft Office Suite and Google Suite programs
• Strong organizational and time management skills
• Ability to multitask and work effectively in a fast-paced environment