Service Center Representative

Job Summary

A company is looking for a Service Center Representative to provide excellent service regarding claims for multiple lines of business.

Key Responsibilities

• Act as the primary liaison with callers, assisting with questions and solving problems related to claims
• Educate customers on documentation requirements, time frames, payment information, and claim status
• Document calls accurately and assign new claims to the appropriate claims handler

Required Qualifications

• High school diploma or GED required; college courses preferred
• One year of customer service experience or equivalent education and experience required
• Inbound call center experience preferred
• Attendance during scheduled work hours is required
• Ability to support the organization's quality programs