Service Center Representative

Job Summary

Seeking an outgoing and motivated individual, the full-time Service Center Representative will act as the primary point of contact for client inquiries related to employee benefits, providing superior customer service in a remote environment.

Key responsibilities

• Respond to client inquiries via telephone and electronic tools across multiple lines of business
• Utilize problem-solving skills to assist participants, applying industry knowledge and available resources for accurate solutions
• Build relationships as a liaison between participants and internal departments, ensuring high-quality service in every interaction

Required qualifications

• Customer-facing experience in a service-oriented role
• Genuine interest in the financial services industry
• Ability to work collaboratively in a team environment
• Strong willingness to learn and embrace feedback
• Quick learning ability and comfort with multitasking across various applications