Service Center Support Specialist

Job Summary

Detail-oriented and empathetic, the full-time Service Center Support Specialist will serve as a critical first point of contact for injured workers, handling inbound calls, documenting injury information, and coordinating medical care in a fast-paced call center environment.

Key Responsibilities

• Answer inbound calls from injured workers with empathy and professionalism
• Obtain and accurately document detailed injury information
• Coordinate referrals to appropriate medical clinics and providers

Required Qualifications

• High School Diploma or equivalent
• Minimum 2 years of relevant experience in customer service, healthcare, or administrative support
• Knowledge of medical terminology
• Proficient computer skills and data entry abilities
• Demonstrated ability to multitask in a fast-paced call center environment