Service Center Support Specialist
Job Summary
Detail-oriented and empathetic, the full-time Service Center Support Specialist will work remotely to serve as a critical first point of contact for injured workers, gathering essential information and coordinating appropriate medical care while managing high-volume inbound calls.
Key Responsibilities
- Answer inbound calls from injured workers with empathy and professionalism
- Obtain and accurately document detailed injury information
- Coordinate referrals to appropriate medical clinics and providers
Required Qualifications
- High School Diploma or equivalent
- Minimum 2 years of relevant experience in customer service, healthcare, or administrative support
- Knowledge of medical terminology
- Proficient computer skills and data entry abilities
- Demonstrated ability to multitask in a fast-paced call center environment
Complete Job Description
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