Service Center Technician

Job Summary

To support a dynamic IT environment, the full-time Service Center Technician will fulfill customer requests, resolve technical issues, and respond to inquiries while working a hybrid schedule from midnight to 10:30 am, Sundays through Wednesdays.

Key responsibilities

• Manage event and incident management processes to ensure timely resolution of customer issues
• Fulfill service requests and provide access provisioning to enhance desktop computing effectiveness
• Engage in continual service improvement to optimize support services

Required qualifications

• Minimum of one year of experience in a Level 1 end-user support role
• High School Diploma and technical vocational training or equivalent work experience
• Fundamental understanding of end-user computing in an enterprise environment, including Windows 10 and Active Directory
• Ability to multitask between customer interaction and ticket documentation
• Healthcare experience is a plus