Service Contract Administrator

Job Summary

To support the Revenue Operations organization, the remote Service Contract Administrator will manage service scope requests, oversee contract documentation and compliance, and facilitate communication among stakeholders while ensuring adherence to established SLAs.

Key Responsibilities

• Manage the service scoping request queue, ensuring timely responses and SLA adherence
• Prepare and maintain service contracts and supporting documentation, ensuring accuracy and version control
• Coordinate contract revisions and negotiations with Sales, Legal, and other stakeholders to resolve issues effectively

Required Qualifications

• Bachelor's degree in Business Administration, Finance, Legal Studies, Operations, or a related field, or equivalent professional experience
• Strong experience in contract administration and customer-facing business operations within an enterprise environment
• Proficiency in managing multiple workflows, contracts, and deadlines with attention to detail
• Familiarity with Salesforce CRM or similar enterprise CRM platforms is a plus
• Ability to work independently and proactively identify process improvement opportunities