Service Contract Associate

Job Summary

A company is looking for a Service Contract Associate to join their Vehicle Service Contract team in a virtual capacity.

Key Responsibilities

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims
• Determine applicable contractual coverage and negotiate costs and labor hours for timely resolution of claims
• Provide technical support and proactively communicate with customers to ensure service satisfaction

Required Qualifications

• High School Diploma or Equivalent with 2+ years of experience in the automotive repair area, or a Bachelor's Degree with 1+ year of experience
• Completion of a Zurich approved Apprenticeship program with an Associate Degree and 1+ year of experience in automotive repair
• Customer service experience
• Experience with Microsoft Office
• Preferred experience in auto industry areas such as service repair or service management