Service Contract Associate

Job Summary

A company is looking for a Service Contract Associate to join their Vehicle Service Contract team.

Key Responsibilities

• Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims
• Determine applicable contractual coverage and the most appropriate replacement/repair solution
• Ensure timely resolution of claims by negotiating costs and labor hours associated

Required Qualifications

• High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area, or Bachelor's Degree and 1 or more years of experience, or Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience
• Customer service experience
• Experience with Microsoft Office