Service Contract Coordinator

Job Summary

Detail-oriented and proactive, the remote Service Contract Coordinator will manage service requests, prepare and maintain documents, and coordinate with Sales and internal stakeholders to ensure timely completion of workflows in a contract role.

Key Responsibilities

• Manage the service scoping case queue, prioritizing and tracking requests to ensure timely completion and SLA adherence
• Track communications and case statuses, ensuring service scope requests progress through the workflow without delays
• Generate, draft, and maintain service scoping documents, verifying accuracy and alignment with opportunity products

Required Qualifications

• Experience in service coordination, sales operations, or contract administration in an enterprise environment
• Bachelor's degree in Business Administration, Operations, Communications, or a related field, or equivalent experience
• Strong proficiency with Microsoft Word and standard business productivity tools
• Ability to manage multiple requests and priorities in a fast-paced environment
• Experience working with Salesforce CRM or similar case/workflow management systems is a plus