Service Contract Coordinator

Job Summary

Supporting the Service Contract Administration team, the part-time Service Contract Coordinator will process service scope requests, manage the case queue, and collaborate with sales and internal teams to ensure accurate deal closure while working onsite in Reston, VA.

Key responsibilities

• Process and manage service scope requests, ensuring accuracy and adherence to policies and SLAs
• Coordinate with sales and internal teams to triage requests and support deal closure
• Generate and update service scoping documents, tracking communications and request statuses

Required qualifications

• Bachelor's degree or equivalent professional experience
• Experience in a fast-paced enterprise environment
• Background in client management, customer service, and operations preferred
• Familiarity with Salesforce CRM preferred
• Strong interpersonal and stakeholder-management skills