Service Coordinator

Job Summary

A company is looking for a Service Coordinator to be the primary point of contact for client inquiries and issue resolution.

Key Responsibilities

• Respond to and resolve general and complex client inquiries, ensuring permanent resolution
• Maintain and monitor client relationships, assessing strengths and opportunities for improvement
• Document all client interactions and report issues to appropriate team members for resolution

Required Qualifications and Education

• Minimum of 2 years of related experience
• High School diploma/GED or equivalent required
• Associate's Degree or post-secondary education required
• Knowledge of Customs requirements, procedures, and regulations
• Experience in customs brokerage preferred