Service Coordinator

Job Summary

A company is looking for a Service Coordinator to serve as the primary point of contact for client inquiries and issues.

Key Responsibilities

• Respond to and resolve general and complex client inquiries and issues, ensuring permanent resolutions
• Maintain and monitor client relationships, assessing strengths, weaknesses, and opportunities for improvement
• Document all client interactions and report issues back to appropriate teams for resolution

Required Qualifications

• Minimum of 2 years of related experience
• High School/GED or equivalent required
• Associates Degree or post-secondary education required
• Customs brokerage experience preferred
• Proficient in Windows-based applications and knowledgeable about Customs requirements and regulations