Service Coordinator

Job Summary

Managing and executing work orders efficiently, the full-time remote Service Coordinator will optimize processes, ensure quality and timeliness of deliverables, and maintain communication in a fast-paced environment.

Key responsibilities:

• Plan and schedule work orders based on customer requests and resource availability
• Monitor work order progress, document status updates, and communicate proactively with customers and technicians
• Ensure compliance with Service Level Agreements (SLAs) and quality standards while improving customer satisfaction

Required qualifications:

• High School diploma or equivalent
• At least one year of previous customer service experience
• Proficiency in Outlook, Excel, Access, and Word
• Ability to work independently and collaboratively in a team environment
• Experience in a related industry preferred