Service Coordinator

Job Summary

Acting as a liaison between clients, technicians, and management, the full-time Service Coordinator will coordinate service tickets, determine service types, and schedule tasks based on urgency to ensure exceptional client satisfaction in a fast-paced environment.

Key responsibilities

• Coordinate service tickets and manage scheduling based on urgency and type of service required
• Maintain strong client relationships by ensuring seamless service delivery and communication
• Support the MSP team in operational efficiency through effective organization and multitasking

Required qualifications

• Experience in service coordination, customer service, or a related role, preferably within an MSP or IT services environment
• Familiarity with ticketing systems and CRM software
• Strong organizational and multitasking abilities
• Ability to prioritize tasks and manage time effectively
• Customer-focused approach with a commitment to service excellence