Service Coordinator

Job Summary

Acting as a liaison between clients and technicians, the full-time Service Coordinator will coordinate service tickets, schedule tasks based on urgency, and ensure exceptional client satisfaction within a Managed Service Provider environment.

Key responsibilities

• Coordinate service tickets and determine the type of service to be performed
• Schedule tickets according to urgency and manage client interactions
• Maintain strong client relationships and support efficient operations

Required qualifications

• Experience in service coordination or customer service, preferably in an MSP or IT services setting
• Strong organizational and multitasking abilities
• Familiarity with ticketing systems and CRM software
• Ability to prioritize tasks and manage time effectively
• Customer-focused approach with a commitment to service excellence