Service Coordinator

Job Summary

To enhance client support operations, the full-time remote Service Coordinator will prioritize and route support tickets, coordinate technician schedules, and maintain client communications while utilizing ConnectWise to ensure efficient service delivery.

Key responsibilities:

• Coordinate the allocation of technical resources to meet client needs and service-level objectives
• Monitor ticket queues and manage escalations to ensure timely and effective client support
• Maintain closed-loop communication with clients, providing updates on ticket status and addressing service concerns

Required qualifications:

• Minimum of three years of relevant professional experience or a combination of education and work experience
• Experience coordinating a technical support team or similar client-facing technology environment
• Familiarity with service-level agreements (SLAs) and ticket management processes
• Strong organizational skills to manage multiple tasks and priorities in a fast-paced environment
• Ability to work independently and collaboratively in a remote setting