Service Coordinator Lead

Job Summary

A company is looking for a Service Coordinator Lead responsible for ensuring high levels of client satisfaction through effective service coordination and team leadership.

Key Responsibilities

• Lead and train the Service Coordination team, serving as the first escalation point for issues
• Manage service schedules, technician allocation, and ensure timely client communications and order completion
• Collaborate with cross-functional teams to improve processes and maintain performance data

Required Qualifications

• An associate degree and four years of relevant experience, or equivalent combination of education and experience
• Proficiency with business collaboration tools such as MS Office applications and project management tools
• Ability to prioritize tasks and manage multiple projects simultaneously
• Experience in developing and maintaining relationships with internal and external clients
• Self-starter with the ability to perform independently with minimal supervision