Service Delivery Analyst

Job Summary

A company is looking for a Service Delivery Analyst (Client Service Analyst II) to support client needs and improve service delivery.

Key Responsibilities

• Educate clients about industry systems and products while addressing inquiries and resolving issues
• Collaborate with cross-functional teams to advocate for clients and manage service improvement initiatives
• Analyze client changes, evaluate trends, and maintain accurate communication to foster strong client relationships

Required Qualifications

• Bachelor's Degree or a minimum of 2 years related experience
• Experience in consulting with clients to meet business needs
• Knowledge of IT service management tools, hardware, software, and systems
• Strong analytical skills to identify root causes and develop solutions
• ITIL Foundation certification or equivalent is preferred