Service Delivery Associate

Job Summary

Providing essential support to a portfolio of accounts, the full-time Service Delivery Associate will act as a primary contact for clients, ensuring a positive experience through proactive communication, issue resolution, and collaboration with internal teams, while working onsite.

Key responsibilities

• Act as a contact for assigned clients and support customer platform success activities
• Respond to client inquiries and coordinate with internal teams to resolve issues and escalate client concerns as needed
• Monitor client utilization and engagement trends to identify challenges and opportunities for adoption, retention, and growth

Required qualifications

• Client-first mindset with strong relationship management skills
• Ability to work collaboratively in a team environment supporting shared portfolio goals
• Expertise in Word and Excel, with proficiency in the full Microsoft Office suite
• Comfort using CRM platforms and business applications
• Bachelor's degree or equivalent professional experience preferred