Service Delivery Associate

Job Summary

Providing essential support to a portfolio of accounts, the full-time Service Delivery Associate will act as a primary contact for clients, ensuring a positive experience through proactive communication, issue resolution, and service support in a dynamic customer service environment.

Key responsibilities:

• Act as a contact for assigned clients and support customer platform success activities
• Respond to client inquiries and coordinate with internal teams to resolve issues and mitigate service risks
• Monitor client utilization and engagement trends to identify adoption challenges and growth opportunities

Required qualifications:

• Client-first mindset with strong relationship management skills
• Ability to work collaboratively in a team environment
• Expertise in Word and Excel, with sufficient knowledge of the full Microsoft Office suite
• Comfort using CRM platforms and business applications
• Bachelor's degree or equivalent professional experience preferred