Service Delivery Coordinator

Job Summary

Serving as the initial point of contact for service issues, the part-time hourly Service Delivery Coordinator will manage incident management, service requests, and ticket ownership while supporting FORT customers remotely.

Key responsibilities

• Manage incident management and service requests for customer inquiries
• Oversee ticket ownership and reporting to ensure timely resolution of service issues
• Support problem management and service contracts to meet business objectives

Required qualifications

• Understanding of ITSM/ITIL definitions, operations, and methodologies
• Previous exposure to Audiovisual, Microsoft Teams Rooms, Unified Communications, and Digital Signage
• CTS certification is preferred