Service Delivery Coordinator

Job Summary

Operating remotely in Canada, the full-time Service Delivery Coordinator will manage scheduling for Professional Services engagements, oversee onboarding and technical kick-off calls with customers, and support financial tracking and reconciliation to ensure efficient service delivery.

Key responsibilities

• Coordinate and manage scheduling for Professional Services engagements, aligning resources and timelines
• Support purchase order and invoice tracking, validation, and reconciliation to ensure financial alignment
• Drive data hygiene across systems, ensuring accuracy and completeness of work orders and customer data

Required qualifications

• 2-4+ years of experience in coordination, operations, or project support in a fast-paced environment
• Experience in a customer-facing role with professional communication skills
• Strong organizational skills with the ability to manage multiple workflows and priorities
• Experience with scheduling, project coordination, and financial tracking
• Proficiency in common business systems, including CRM and project management tools