Service Delivery Coordinator - CWA

Job Summary

A company is looking for a Service Delivery Coordinator.

Key Responsibilities:

• Manage inbound customer calls efficiently
• Identify customer needs, provide solutions, and build relationships
• Maintain call center database records and meet performance targets

Required Qualifications:

• Experience in customer service and direct customer contact
• Knowledge of billing inquiry, account resolution, and adjustments
• Ability to multitask in a fast-paced environment
• Experience with Microsoft Excel, Word, and Outlook
• Preferred: Billing experience and knowledge of telecom products/services