Service Delivery Director

Job Summary

Serving as the primary business relationship and contract management lead for strategic customer engagements, the full-time remote Service Delivery Director will manage customer expectations, contractual commitments, and cross-functional coordination to ensure successful service delivery.

Key responsibilities

• Establish and maintain strong working relationships with customer stakeholders and facilitate governance forums
• Manage day-to-day administration of customer contracts, including obligations, deliverables, and compliance
• Identify and coordinate resolution of risks, issues, and service delivery concerns while ensuring proactive communication

Required qualifications

• Bachelor's degree in Business, Technology, Operations, or a related field preferred
• 7+ years of experience in Service Delivery, Customer Success, or related customer-facing operational roles
• Strong understanding of SaaS, enterprise software, or managed services environments
• Experience managing executive customer relationships and participating in governance meetings
• Demonstrated ability to influence cross-functional teams without direct authority