Service Delivery Lead

Job Summary

To support a strategic client in the professional sports industry, the full-time Service Delivery Lead will serve as a technical liaison, manage customer engagement, and oversee service delivery while working fully remotely.

Key Responsibilities

• Act as a technical escalation point for assigned customers, fostering long-term relationships and aligning IT solutions with business goals
• Collaborate with internal teams to ensure timely issue resolution and communicate technical information clearly to stakeholders
• Support ITIL-based processes, including incident and change management, while providing monthly reporting on KPIs and metrics

Required Qualifications

• Experience managing and administering Windows Server environments
• Strong knowledge of network device configuration and administration of Cisco routers and switches
• Familiarity with cloud solutions on Microsoft Azure and AWS platforms
• Proven success in a Technical Account Manager or customer-facing engineering role
• Experience with ITIL frameworks and driving best practices for service management