Service Delivery Lead

Job Summary

Managing day-to-day operations for the Retail Services team, the full-time remote Service Delivery Lead will oversee vendor management, service management, and data reporting while ensuring compliance and quality standards are met.

Key responsibilities

• Oversee the generation and dispatch of service request work orders to vendors, ensuring timely communication and follow-up on priority orders
• Act as the main point of contact for clients and vendors, managing inquiries and escalations related to work orders and service issues
• Assist in the implementation and improvement of compliance-related processes, ensuring adherence to regulatory requirements and company standards

Required qualifications

• 3-5 years of relevant experience in Facility Management or Vendor Management
• Strong proficiency in MS Excel, PowerPoint, Word, and Power BI
• Demonstrated organizational, project planning, and management skills
• Technical writing skills and experience in reporting
• Understanding of compliance requirements of relevant external organizations