Service Delivery Manager

Job Summary

A company is looking for a Manager, Service Delivery.

Key Responsibilities

• Manage performance, staffing, training, and evaluations of the Service Delivery team to meet departmental KPIs
• Oversee the provisioning and installation of Safety Platform hardware and software components
• Lead the Service Delivery Engineers in providing technical support and troubleshooting assistance to customers

Required Qualifications

• 3-5 years of management experience in technical support roles, preferably in the software or technology industry
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
• Proven experience in technical operations or support leadership roles
• Extensive knowledge of network protocols and troubleshooting hardware and software issues
• Strong analytical skills and ability to prioritize tasks effectively