Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to oversee the delivery of managed services and capabilities across various customer accounts.

Key Responsibilities

• Oversee the end-to-end service delivery process for assigned customers, ensuring high-quality operations
• Manage internal and external customer relationships, aligning service delivery with program requirements
• Analyze service delivery metrics and customer feedback to drive operational improvements and efficiency

Required Qualifications

• Bachelor's degree in a related field with 8 years of relevant experience, or a Master's degree with 6 years of experience
• Minimum 5 years of experience in customer relationship management and contract management
• Experience in supervising and leading teams in engineering, IT operations, or software development
• Strong expertise in IT service management and cloud-based service operations
• Must have U.S. Citizenship and be able to obtain necessary security clearances