Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to oversee the delivery of managed security services and ensure customer satisfaction.

Key Responsibilities

• Manage service delivery and operational processes to meet customer contract support and satisfaction objectives
• Develop and maintain executive customer relationships while resolving complex issues impacting the business
• Oversee financial execution of programs, ensuring adherence to budgets and strategic goals

Required Qualifications

• Extensive knowledge of Threat Detection and Exposure Management operations
• Experience with extended detection and response (XDR) solutions
• One to two years of experience managing professional services in the information security industry
• Three to five years of information security or cybersecurity experience
• BA/BS in Business Administration, Finance, Computer Science, or equivalent experience