Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to oversee client integrations and support teams.

Key Responsibilities

• Manage new client integrations and maintain communication with support teams and clients
• Ensure support processes meet company and client standards, and assist in improving customer support experiences
• Monitor service quality, team discipline, and maintain internal documentation and compliance

Required Qualifications

• Fluent in English (C1-C2 levels)
• 1+ years of experience in a similar position with proven team management experience
• Familiarity with customer support platforms and analytics dashboards
• Knowledge of Key Performance Indicators and SLAs in customer support
• Experience with time management platforms and cross-departmental projects