Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to serve as the primary liaison between account management and specialty pharmacy operations.

Key Responsibilities

• Investigate and resolve payer concerns regarding specialty dispenses to members
• Analyze payer complaints to identify trends and implement action plans for quality service
• Collaborate with internal teams to enhance processes and mentor newly hired team members

Required Qualifications

• Associate's degree in a related field or equivalent experience
• 5+ years of experience in pharmacy operations, including intake and insurance verification
• Knowledge of pharmacy operational processes
• Experience with ScriptMed