Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to oversee service availability across enterprise systems.

Key Responsibilities

• Provide integrated oversight of Incident, Problem, Change, and Availability Management processes
• Analyze incident and problem data to identify and eliminate chronic availability issues
• Generate and deliver weekly and monthly service availability reports aligned with business needs

Required Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field (B.E/B. Tech preferred)
• 12+ years of overall IT experience
• 5+ years of experience in IT service management or delivery management roles
• Strong understanding of ITIL processes, especially Incident, Problem, Change, and Availability Management
• ITIL certification is a plus