Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager responsible for the end-to-end delivery of technical solutions and associated services to clients.

Key Responsibilities:

• Understand clients' needs and ensure services meet or exceed expectations
• Oversee day-to-day service delivery operations and monitor service performance
• Drive continuous improvement initiatives and coordinate with internal teams and external partners

Required Qualifications:

• 3-5 years of experience in service delivery, account management, or technical customer support
• Experience in managing client relationships and leading service delivery teams
• Knowledge of industry-standard service delivery methodologies is a plus
• B.S or B.A preferred but not required