Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager.

Key Responsibilities

• Acts as a client advocate and manages escalations for service delivery needs
• Coordinates with internal teams to ensure service levels and client satisfaction are met
• Identifies operational risks and opportunities, developing improvement plans accordingly

Required Qualifications

• 3+ years of IT Service Management experience in a client-facing role
• Operational experience in large-scale, multi-platform, outsourced environments
• Proficient understanding of ITIL principles
• Demonstrated knowledge of technologies such as Mainframe, Virtualization, and Cloud Computing
• Willingness to travel as required for client service reviews