Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager to help meet and exceed client expectations by supporting consumers on their software and services.

Key Responsibilities

• Manage client site implementations and ongoing maintenance, ensuring quality assurance and issue resolution
• Collaborate with internal teams to meet client deliverables and provide training on system features
• Resolve client inquiries and issues promptly while driving continuous process improvements

Required Qualifications

• 5+ years of direct client or associate/analyst experience preferred
• 2+ years of project management experience
• Solid technical background with proficiency in Excel (VLOOKUP, Pivot Tables)
• Bachelor's Degree or equivalent combination of education and experience
• Exceptional analytical skills and ability to work in a fast-paced environment