Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager who will function as the operational scrum master for the Executive Assistance team.

Key Responsibilities

• Oversee operational cadences for EA delivery, ensuring efficient movement of client work through the pipeline
• Run structured delivery stand-ups and syncs to maintain alignment and surface blockers
• Identify process gaps and drive improvements to enhance service delivery

Required Qualifications

• 3+ years of program, project, or delivery operations experience in a fast-paced environment
• Deep understanding of agile or lean practices, adaptable for a service-oriented business
• Experience coordinating multi-stakeholder workflows and balancing competing priorities
• Comfortable with ambiguity and iteration, contributing to the shaping of operational excellence
• Embodies competence and kindness, demonstrating precision, clarity, and empathy in work