Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager responsible for exceeding client expectations through effective support of software and services.

Key Responsibilities

• Manage client site implementation and maintenance, ensuring quality assurance and issue resolution
• Collaborate with internal teams to meet client deliverables and provide training on system features
• Drive process improvements and mentor team members while managing workflows and special projects

Required Qualifications

• 5+ years of direct client or associate/analyst experience preferred
• 2+ years of project management experience
• Solid technical background with proficiency in Excel
• Demonstrated ability to work in a fast-paced environment
• Bachelor's Degree or equivalent combination of education and experience