Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager for Government & Enterprise Accounts.

Key Responsibilities

• Act as the primary service delivery lead for assigned accounts, ensuring SLA governance and overall service performance
• Oversee incident, problem, change, and release management across various technical teams for timely resolution
• Track, analyze, and report service metrics, producing structured reports for stakeholders

Required Qualifications

• Experience managing service delivery for Singapore government contracts or similarly regulated environments
• ITIL Foundation certified with hands-on application of ITIL practices in SLA-driven environments
• Practical experience supporting technical cloud or enterprise software solutions
• Proven experience owning SLA performance and contractual compliance
• Demonstrated ability to coordinate multi-disciplinary technical teams without direct reporting lines